These Terms and Conditions ("Terms") govern your use of Horizon, a texting, phone banking, canvassing, and fundraising platform for campaigns and organizations ("Service") provided by Invictus Interactive LLC ("InvictusIX," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1Use of the Service
You can use Horizon for your business if you're 18+ and follow the rules.
1.1 Eligibility
You must be at least 18 years old and have the legal capacity to enter into these Terms to use the Service. By using Horizon, you represent that you meet these requirements.
1.2 License
InvictusIX grants you a non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes, subject to these Terms.
1.3 Acceptable Use
You agree not to:
- Use the Service for any illegal or unauthorized purpose.
- Send unsolicited communications, including SMS, email, or other messages, in violation of applicable laws (e.g., CAN-SPAM Act, TCPA).
- Attempt to gain unauthorized access to the Service or its systems.
- Use the Service to transmit harmful code, malware, or viruses.
- Reverse engineer, decompile, or disassemble any part of the Service.
2User Accounts
Keep your account secure and let us know if something's wrong.
- You are responsible for maintaining the confidentiality of your account credentials.
- You are liable for all activities conducted through your account.
- Notify us immediately of any unauthorized use of your account.
3SMS and Communication Compliance
Get permission before sending texts or emails.
- You are solely responsible for ensuring that all communications sent through the Service (e.g., SMS, email) comply with applicable laws, including but not limited to the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and other regional regulations.
- You must obtain prior express consent from recipients before sending SMS or other communications through the Service.
- InvictusIX is not liable for any violations of communication laws by users.
4Text Messages from Horizon
What Horizon texts you, how often, and how to stop.
This section covers text messages that Horizon itself sends to you as an account holder or team member. It does not cover messages you send to your own contacts through the Service; Sections 3, 5, and 6 cover those.
- Program: Horizon account and service notifications from Invictus Interactive LLC.
- What We Send: System alerts, account notifications, and demo messages, sent to the mobile number you give us.
- Message Frequency: Message frequency varies.
- Cost: Message and data rates may apply.
- To Opt Out: Reply STOP to cancel at any time.
- For Help: Reply HELP for help, or contact support@invictusix.com or (216) 365-8132.
- Carriers: Carriers are not liable for delayed or undelivered messages.
- Privacy: We do not sell, rent, or share your mobile phone number or text message opt-in data with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.
5A2P 10DLC Registration Requirements
You must register your business and campaigns to send SMS through Horizon.
As part of our commitment to compliance with carrier requirements and the Telephone Consumer Protection Act (TCPA), all users sending SMS through Horizon must complete A2P 10DLC (Application-to-Person 10-Digit Long Code) registration.
5.1 Required Information
To register for A2P 10DLC messaging, you must provide:
- Legal Business Name: Must exactly match the name on official tax registration (e.g., IRS CP 575 notice).
- Business Registration Number: Usually an EIN for U.S. companies. DUNS numbers are not accepted.
- Physical Business Address: A valid street address in the U.S. or Canada.
- Website URL: A public-facing website or social media page proving business legitimacy.
- Business Contact: Name, email, title, and phone number of an authorized representative.
- Message Use Case & Samples: Description of messaging purpose and at least two sample messages.
- Opt-in Process: Clear explanation or documentation showing how recipients consent to receive texts.
5.2 Consent Documentation
You must be able to demonstrate one of the following opt-in methods:
- Web Form: A sign-up page on your website.
- Paper/In-Person: A sign-up sheet or form completed in person.
- Keyword: Recipients texting a keyword (e.g., "JOIN") to your number.
5.3 Privacy Policy Requirements
Your website must include a Privacy Policy that explicitly states:
- Phone numbers will not be shared with third parties for marketing purposes.
- Standard disclosure language: "By providing your phone number, you agree to receive text messages from [Your Brand Name]. Message frequency varies. Message and data rates may apply. Reply STOP to opt-out."
5.4 Campaign Vetting
- All campaigns are subject to carrier vetting, which may take 7+ business days.
- Political campaigns with fundraising content are subject to stricter vetting requirements.
- Political candidates and committees registering a political campaign must provide a valid Campaign Verify token, which Horizon collects during registration.
- Campaigns found to violate messaging policies may be suspended or revoked.
6Twilio Acceptable Use Policy
You must follow Twilio's rules when using our SMS services.
Horizon uses Twilio for SMS delivery. By using our SMS features, you agree to comply with Twilio's Acceptable Use Policy and Messaging Policy:
6.1 Prohibited Message Content
You may not send messages that:
- Contain deceptive, false, or misleading information.
- Promote illegal products, services, or activities.
- Contain malware, phishing, or other malicious content.
- Harass, threaten, or abuse recipients.
- Violate intellectual property rights.
- Are sent without proper consent.
6.2 Carrier Compliance
- All messages must comply with carrier guidelines and industry standards.
- Messages must include clear sender identification.
- Opt-out instructions (STOP to unsubscribe) must be honored within 24 hours.
- Message frequency must match what was disclosed during opt-in.
6.3 Enforcement
Violations of Twilio's policies may result in:
- Immediate suspension of messaging capabilities.
- Termination of your Horizon account.
- Reporting to relevant authorities.
- Carrier-imposed penalties and fines.
7Payment and Subscription
Pay for your plan, and fees may change with notice.
- The Service may require payment of fees as outlined in your subscription plan.
- All fees are non-refundable unless otherwise stated.
- InvictusIX may modify fees with prior notice. Continued use of the Service after fee changes constitutes acceptance of the new fees.
- SMS messaging fees are separate from subscription fees and are billed based on usage.
8Intellectual Property
We own Horizon's content; don't copy it without permission.
- All content, trademarks, and intellectual property related to the Service are owned by InvictusIX or its licensors.
- You may not copy, modify, distribute, or create derivative works from the Service without prior written consent.
9Data and Privacy
You own your data, but we can use it to run Horizon.
- You own all data you upload to the Service ("User Data"). You grant InvictusIX a non-exclusive, worldwide, royalty-free license to use, store, and process User Data to provide and improve the Service.
- InvictusIX will protect User Data in accordance with its Privacy Policy.
- You are responsible for ensuring User Data complies with applicable laws, including data protection regulations (e.g., GDPR, CCPA).
- Contact data and messaging records may be retained as required for compliance purposes.
10Termination
You can cancel anytime; we can suspend you if you break the rules.
- You may terminate your account at any time by contacting us.
- InvictusIX may suspend or terminate your access to the Service for violation of these Terms or at our discretion with notice.
- Upon termination, your license to use the Service ends, and you must cease all use.
- A2P 10DLC registrations may be deactivated upon account termination.
11Disclaimers and Limitation of Liability
We provide Horizon as-is, and we're not responsible for all damages.
- The Service is provided "as is" without warranties of any kind, express or implied.
- InvictusIX is not liable for any indirect, incidental, or consequential damages arising from your use of the Service.
- Our total liability for any claim related to the Service will not exceed the amount paid by you for the Service in the preceding 12 months.
- We are not responsible for carrier delays, message delivery failures, or third-party service interruptions.
12Indemnification
You cover any legal issues caused by your use of Horizon.
You agree to indemnify and hold InvictusIX harmless from any claims, losses, or damages arising from your use of the Service, including violations of these Terms, applicable laws, or third-party policies (including Twilio and carrier policies).
13Changes to Terms
We may update these Terms and will notify you.
InvictusIX may update these Terms at any time. We will notify you of material changes via the Service or email. Continued use of the Service after changes constitutes acceptance of the new Terms.
14Contact Information
Reach out if you have questions.
For questions or support, contact us at:
Invictus Interactive LLC
6545 Market Ave. North, Ste 100
North Canton, OH 44721
Email: support@invictusix.com
Phone: (216) 365-8132